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Refund Policy

 

Returns:

Our policy lasts 14 days. If 14 days have gone by since your purchase and you have not made contact with us to indicate that you are dissatisfied and wish to return the product/s, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must be returned to the closest depot to you, or to a location that we agree to via communication within an additional 14 days from the time you make contact with us about your return of goods.

Non-returnable items:

  • Any product that is used
  • Any product that is damaged since you received it
  • Any product that was not purchased by you

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted: (if applicable)

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 28 days after delivery

Refunds (if applicable):

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Late or missing refunds (if applicable):

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at admin@himalayanrocketstove.com

Sale items (if applicable):

Only regular priced items may be refunded at their full price, and sale or discounted items will be refunded at the purchase price.

Exchanges (if applicable):

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at admin@himalayanrocketstove.com and send your item to the nearest depot as agreed to in our communications on the matter.

Gifts:

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping:

To return your product, you should mail your product to the nearest depot as agreed to in our communications on the matter.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over 5000INR, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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