Privacy Policy

HIMALAYAN ROCKET STOVE – PRIVACY POLICY
Last Updated:  November 2025

Himalayan Rocket Stove (“Company”, “we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, store, and safeguard your personal information when you interact with our website, WhatsApp Business communication, warranty registration forms, and our products or services.
By using our website, WhatsApp channel, forms, or purchasing our products, you agree to the terms of this Privacy Policy.

1. We collect the following types of information:

1.1 Personal Information Provided by You

• Name
• Address
• Mobile number
• Email address
• Warranty registration details
• Purchase-related details
• Images, videos, or reviews voluntarily shared by customers
• 1.2 Information Collected via WhatsApp Business API
• When you contact us through WhatsApp, we may collect:
• Your WhatsApp contact number
• Chat messages
• OTP verification responses
• Support-related information

1.3 Automated Information

• When you access our website, we may automatically collect:
• IP address
• Device information
• Browser type
• Usage statistics
• Cookies and analytics data

2. How We Use Your Information

• We use your information for the following purposes:

2.1 Product & Service Delivery

• Processing your orders
• Handling shipping and returns
• Providing product installation guidance
• Warranty registration and verification

2.2 OTP & Verification

• Sending verification codes (OTP) via WhatsApp
• Authenticating warranty registrations and service requests

2.3 Customer Support

• Responding to queries
• Troubleshooting product issues
• Providing after-sales service

2.4 Marketing & Communication

• Sending offers, product updates, and promotions
• Sharing safety guidelines, manuals, or important notices (Only if you opt-in)

2.5 Compliance & Legal

• Fulfilling legal obligations
• Preventing fraud or misuse

3. Sharing Your Information

• We do NOT sell or trade your personal information.
• We may share your data only in these cases:

3.1 With Authorized Dealers & Service Partners

• To provide installation, service, and warranty support.

3.2 With Platform Providers

• Trusted third-party providers like:
• WhatsApp (Meta)
• Google Forms / Google Workspace
• Payment gateways
• Logistics partners
• These providers operate under their own privacy and security policies.

3.3 Legal Requirements

• If required by law, regulation, or government authority.

4. Data Security

• We take strong measures to protect your information:
• Encrypted transmission using secure servers
• Restricted internal access to customer data
• Secure storage of warranty records
• OTP verification to prevent misuse
• Periodic review of data protection practices
• However, no method of transmission or storage is 100% secure. We strive to protect your data but cannot guarantee absolute security.

5. Your Privacy Rights

• You have the following rights:
• Request access to your personal data
• Request correction of inaccurate information
• Request deletion of your data (where legally allowed)
• Opt-out of marketing messages
• Withdraw consent at any time
• To exercise your rights, contact us at at our official numbers displayed on the website.

6. Data Retention

We retain your information only as long as necessary for:

• Warranty period
• Customer service
• Legal compliance
• Business record-keeping
• After this, data is securely deleted.

7. Third-Party Links

• Our website or WhatsApp messages may contain links to external sites. We are not responsible for the content or privacy practices of those websites.

8. Children’s Privacy

• Our services are not intended for individuals under the age of 18. We do not knowingly collect information from children.

9. Updates to This Privacy Policy

• We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.

10. Contact Us

• If you have any questions about this Privacy Policy or our data practices, please contact us at:

Himalayan Rocket Stove
sales@himalayanrocketstove.com
+91-98051-26096 / +91-98058-36096
www.himalayanrocketstove.com